Tiny Library

<p>Please contact our customer service by sending an email to <a href="mailto:klantenservice@tinylibrary.nl">klantenservice@tinylibrary.nl</a>&#xA0;within 24 hours to report the damage. We will provide you with a new car seat and an invoice so that you can claim the damage from your car insurance.</p>

Please contact our customer service by sending an email to klantenservice@tinylibrary.nl within 24 hours to report the damage. We will provide you with a new car seat and an invoice so that you can claim the damage from your car insurance.

What happens if I have gotten into an accident with the carseat?

Damage & Insurance

When should I place an order?

How do I get a subscription?

When does my subscription start?

What is the minimum/maximum subscription period?

What happens when the minimal subscription period has expired?

Can I exchange a product?

How can I stop my subscription?

Subscription

When can I make use of my right of withdrawal?

Can I cancel my order?

Is it possible that my ordered product is not in stock?

Order

When will my order be delivered?

How are products delivered?

Can I pick-up my order?

Do I have to keep the box that my product was delivered in?

What are the shipping costs?

Delivery

How do I pay for my subscription?

What are the payment options?

What if the monthly invoice was unsuccessful

Changing payment method

I have trouble paying

Paying

How can I make a return?

Can I return multiple items?

Where can I find my ordernumber?

Do I have to clean the product before returning?

Incomplete return

Returning

What happens if I damage a product?

What happens if my rented product gets lost or stolen?

Can I insure products?

Quality of our products

In which condition are the products?

Are the products safe?

How are the products cleaned and inspected?

How can I rent a stroller?

Can i buy the products at the end of my subscription?

Is renting cheaper than buying second-hand?

Can I also rent for holidays?

Duo stoller: from carrycot to seat

I am expecting a twin, do you have a twin-discount?

Are the products sustainable?

How are products selected?

Fair Use Policy Cargo Bikes

Products

When should I place my order for a birthing pool?

When will I receive my order?

How do I return the birthing pool?

What happens if I cancel my order?

I rented a bath but unfortunately I did not give birth in it

Right of withdrawal regarding the birthing pool

Is the bath easy to set up?

Is a rented bath safe and hygienic?

Which countries do you ship to?

Why is the pool blue?

Why does the bath have a white bottom?

Are heating elements also used?

How do I keep the water at the right temperature?

What size bath is suitable for me?

Do you supply 1 or 2 water hoses?

Can my floor handle the weight?

Birthing pool

How expensive is the Tiny Bike subscription?

What if the bike gets damaged or broken?

How does exchanging to a bigger bike work?

What is the minimum duration of my subscription

What is the delivery time for the bikes?

What about maintenance?

Tiny Bike abonnement

Can I buy a product after the rental period?

Are all products available for purchase after rent?

What is the price of the product I want to buy?

How does buying after renting work?

How long do I have to rent the product before I can buy it?

What happens to my subscription if I buy the product after renting?

When should I indicate that I want to buy the product after my minimum rental period?

I've changed my mind; I don't want to buy the product after rental anymore, but keep renting or return it. Is this possible?

Can I pay the purchase amount in instalments?

Can I still return the product if I have bought it after rental?

Do I get warranty on a product I am purchasing after rental?

Rent and buy

What happens if I have gotten into an accident with the carseat?Updated a year ago