Tiny Library

When can I make use of my right of withdrawal?

Can I cancel my order?

Is it possible that my ordered product is not in stock?

Order

When will my order be delivered?

How are products delivered?

Can I pick-up my order?

Do I have to keep the box that my product was delivered in?

What are the shipping costs?

Delivery

How do I pay for my subscription?

What are the payment options?

What if the monthly invoice was unsuccessful

Changing payment method

I have trouble paying

Paying

How can I make a return?

Can I return multiple items?

Do I have to clean the product before returning?

Incomplete return

Returning

When should I place an order?

How do I get a subscription?

When does my subscription start?

What is the minimum/maximum subscription period?

What happens when the minimal subscription period has expired?

Can I exchange a product?

How can I stop my subscription?

Subscription

What happens if I damage a product?

What happens if my rented product gets lost or stolen?

Can I insure products?

What happens if I have gotten into an accident with the carseat?

Damage & Insurance

Quality of our products

In which condition are the products?

Are the products safe?

How are the products cleaned and inspected?

How can I rent a stroller?

Can i buy the products at the end of my subscription?

Is renting cheaper than buying second-hand?

Can I also rent for holidays?

Duo stoller: from carrycot to seat

I am expecting a twin, do you have a twin-discount?

Are the products sustainable?

How are products selected?

Fair Use Policy Cargo Bikes

Giftcard

Products

How expensive is the Tiny Bike subscription?

What if the bike gets damaged or broken?

Can I exchange my kids' bike for a different size?

What is the minimum duration of my subscription

What is the delivery time for the bikes?

What about maintenance?

Tiny Bike abonnement

Can I buy a product after the rental period?

Are all products available for purchase after rent?

What is the price of the product I want to buy?

How does buying after renting work?

How long do I have to rent the product before I can buy it?

What happens to my subscription if I buy the product after renting?

When should I indicate that I want to buy the product after my minimum rental period?

I've changed my mind; I don't want to buy the product after rental anymore, but keep renting or return it. Is this possible?

Can I pay the purchase amount in instalments?

Can I still return the product if I have bought it after rental?

Do I get warranty on a product I am purchasing after rental?

Rent and buy

I have a question regarding the delivery of my order

I have a question regarding the returning process.

I have a question regarding damage and/or insurance

I have a question regarding the Tiny Bike subscription

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