Tiny Library

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Your order number is mentioned in the confirmation email you received regarding the processing of your order. You can also acces your ordernumbers and information through our chat on the website.

Where can I find my ordernumber?

Returning

When should I place an order?

How do I get a subscription?

When does my subscription start?

What is the minimum/maximum subscription period?

What happens when the minimal subscription period has expired?

Can I exchange a product?

How can I stop my subscription?

Subscription

When can I make use of my right of withdrawal?

Can I cancel my order?

Is it possible that my ordered product is not in stock?

Order

When will my order be delivered?

How are products delivered?

Can I pick-up my order?

Do I have to keep the box that my product was delivered in?

What are the shipping costs?

Delivery

How do I pay for my subscription?

What are the payment options?

What if the monthly invoice was unsuccessful

Changing payment method

I have trouble paying

Paying

How can I make a return?

Can I return multiple items?

Do I have to clean the product before returning?

Incomplete return

What happens if I damage a product?

What happens if my rented product gets lost or stolen?

Can I insure products?

What happens if I have gotten into an accident with the carseat?

Damage & Insurance

Quality of our products

In which condition are the products?

Are the products safe?

How are the products cleaned and inspected?

How can I rent a stroller?

Can i buy the products at the end of my subscription?

Is renting cheaper than buying second-hand?

Can I also rent for holidays?

Duo stoller: from carrycot to seat

I am expecting a twin, do you have a twin-discount?

Are the products sustainable?

How are products selected?

Fair Use Policy Cargo Bikes

Products

When should I place my order for a birthing pool?

When will I receive my order?

How do I return the birthing pool?

What happens if I cancel my order?

I rented a bath but unfortunately I did not give birth in it

Right of withdrawal regarding the birthing pool

Is the bath easy to set up?

Is a rented bath safe and hygienic?

Which countries do you ship to?

Why is the pool blue?

Why does the bath have a white bottom?

Are heating elements also used?

How do I keep the water at the right temperature?

What size bath is suitable for me?

Do you supply 1 or 2 water hoses?

Can my floor handle the weight?

Birthing pool

How expensive is the Tiny Bike subscription?

What if the bike gets damaged or broken?

How does exchanging to a bigger bike work?

What is the minimum duration of my subscription

What is the delivery time for the bikes?

What about maintenance?

Tiny Bike abonnement

Can I buy a product after the rental period?

Are all products available for purchase after rent?

What is the price of the product I want to buy?

How does buying after renting work?

How long do I have to rent the product before I can buy it?

What happens to my subscription if I buy the product after renting?

When should I indicate that I want to buy the product after my minimum rental period?

I've changed my mind; I don't want to buy the product after rental anymore, but keep renting or return it. Is this possible?

Can I pay the purchase amount in instalments?

Can I still return the product if I have bought it after rental?

Do I get warranty on a product I am purchasing after rental?

Rent and buy

Where can I find my ordernumber?Updated a year ago