You are allowed to have the items for a trial period of 14 days at home. We are confident that you will be delighted with the quality of our products for your little one. However, if you do happen to change your mind, no problem!. If everything is in

You are allowed to have the items for a trial period of 14 days at home. We are confident that you will be delighted with the quality of our products for your little one. However, if you do happen to change your mind, no problem!If everything is in its original packaging, unused, and undamaged, you can return it free of charge. Please send us an email at <a data-fr-linked="true" href="mailto:klantenservice@tinylibrary.nl">klantenservice@tinylibrary.nl</a>, stating your right of withdrawal, your order number, and your name, and we will take care of it for you.

When can I make use of my right of withdrawal?

We are sorry to hear that you want to cancel your order. Cancellation is only possible if we have not yet processed your order. You can do this by sending an email to klantenservice@tinylibrary.nl. In order to improve our service, we would also appre

We are sorry to hear that you want to cancel your order. Cancellation is only possible if we have not yet processed your order.You can do this by sending an email to <a data-fr-linked="true" href="mailto:klantenservice@tinylibrary.nl">klantenservice@tinylibrary.nl</a>. In order to improve our service, we would also appreciate knowing the reason for canceling your order. Once we have processed your cancellation, you will receive a confirmation email from us. The refunded amount will be returned using the same payment method you used for the purchase. The funds will be credited to your account within 1 to 2 business days.If you already have the product in your possession, you can exercise your right of withdrawal. You can return the unused product to us within 14 days after receiving it.

Can I cancel my order?

We apologize for any inconvenience caused by the unavailability of your preferred product. In such cases, we always send you an email to suggest an alternative or discuss the delivery time with you. If you still decide to cancel your order, we will p

We apologize for any inconvenience caused by the unavailability of your preferred product. In such cases, we always send you an email to suggest an alternative or discuss the delivery time with you.If you still decide to cancel your order, we will promptly process the cancellation for you.

Is it possible that my ordered product is not in stock?

Tiny Library

Order

When should I place an order?

How do I get a subscription?

When does my subscription start?

What is the minimum/maximum subscription period?

What happens when the minimal subscription period has expired?

Can I exchange a product?

How can I stop my subscription?

Subscription

When will my order be delivered?

How are products delivered?

Can I pick-up my order?

Do I have to keep the box that my product was delivered in?

What are the shipping costs?

Delivery

How do I pay for my subscription?

What are the payment options?

What if the monthly invoice was unsuccessful

Changing payment method

I have trouble paying

Paying

How can I make a return?

Can I return multiple items?

Where can I find my ordernumber?

Do I have to clean the product before returning?

Incomplete return

Returning

What happens if I damage a product?

What happens if my rented product gets lost or stolen?

Can I insure products?

What happens if I have gotten into an accident with the carseat?

Damage & Insurance

Quality of our products

In which condition are the products?

Are the products safe?

How are the products cleaned and inspected?

How can I rent a stroller?

Can i buy the products at the end of my subscription?

Is renting cheaper than buying second-hand?

Can I also rent for holidays?

Duo stoller: from carrycot to seat

I am expecting a twin, do you have a twin-discount?

Are the products sustainable?

How are products selected?

Fair Use Policy Cargo Bikes

Giftcard

Products

When should I place my order for a birthing pool?

When will I receive my order?

How do I return the birthing pool?

What happens if I cancel my order?

I rented a bath but unfortunately I did not give birth in it

Right of withdrawal regarding the birthing pool

Is the bath easy to set up?

Is a rented bath safe and hygienic?

Which countries do you ship to?

Why is the pool blue?

Why does the bath have a white bottom?

Are heating elements also used?

How do I keep the water at the right temperature?

What size bath is suitable for me?

Do you supply 1 or 2 water hoses?

Can my floor handle the weight?

Birthing pool

How expensive is the Tiny Bike subscription?

What if the bike gets damaged or broken?

How does exchanging to a bigger bike work?

What is the minimum duration of my subscription

What is the delivery time for the bikes?

What about maintenance?

Tiny Bike abonnement

Can I buy a product after the rental period?

Are all products available for purchase after rent?

What is the price of the product I want to buy?

How does buying after renting work?

How long do I have to rent the product before I can buy it?

What happens to my subscription if I buy the product after renting?

When should I indicate that I want to buy the product after my minimum rental period?

I've changed my mind; I don't want to buy the product after rental anymore, but keep renting or return it. Is this possible?

Can I pay the purchase amount in instalments?

Can I still return the product if I have bought it after rental?

Do I get warranty on a product I am purchasing after rental?

Rent and buy