We understand that the rented products will be used intensively, and babies and children can sometimes make a mess (trust us, we know!). That's not a problem. You can rent our baby items without worries. In the case of fabric upholstery, you can wash

We understand that the rented products will be used intensively, and babies and children can sometimes make a mess (trust us, we know!). That&apos;s not a problem. You can rent our baby items without worries.In the case of fabric upholstery, you can wash it yourself (please refer to the care label for instructions). Examples of normal wear and tear or repairable damage include a loose seam, a small hole or stain in an inconspicuous area, or minor paint chipping.If there is any damage that we cannot repair and renders the product unusable or compromises safety, please report it to us as soon as possible and within 24 hours.Follow these steps in case of damage during your rental period:1. Report the damage within 24 hours by sending an email to <a data-fr-linked="true" href="mailto:klantenservice@tinylibrary.nl">klantenservice@tinylibrary.nl</a>&#xA0;2. Take photos of the damage to the affected product and send them to us as soon as possible, but no later than 24 hours after reporting the damage.3. After processing your damage claim, you will receive a return label by email. Depending on the extent of the damage, you may need to return the product to our warehouse or directly to the manufacturer. If the product is still functional, you may also choose to continue the rental without repair or replacement.4. Once your product arrives at our warehouse, our customer service will inform you about repair options and any associated costs.

What happens if I damage a product?

Tiny Library is not responsible for theft, loss, or intentional damage. If your product is lost or stolen, please contact our Customer Care team immediately at klantenservice@tinylibrary.nl. You can file a claim for the stolen or lost product with yo

Tiny Library is not responsible for theft, loss, or intentional damage. If your product is lost or stolen, please contact our Customer Care team immediately at <a data-fr-linked="true" href="mailto:klantenservice@tinylibrary.nl">klantenservice@tinylibrary.nl</a>.You can file a claim for the stolen or lost product with your own liability insurance.

What happens if my rented product gets lost or stolen?

Yes, you can purchase the Tiny Care insurance from us. The Tiny Care insurance covers 100% of the repair costs if your rented product is damaged during the rental period. This only applies to damage that can be expected from normal use of the product

Yes, you can purchase the Tiny Care insurance from us.The Tiny Care insurance covers 100% of the repair costs if your rented product is damaged during the rental period. This only applies to damage that can be expected from normal use of the products. Damage caused by improper use of the products is not covered by this insurance. In such cases, the costs of repair or replacement of a part will be charged to the renter. Additionally, if the damage is not reported to us in a timely manner, the costs of repair or replacement will be charged to the renter.Any manufacturing defects or malfunctions from the manufacturer are, of course, not charged to the renter, but we ask that you report and document them to us immediately (within 24 hours). We can then assist you in obtaining a new product.What is not covered by the Tiny Care insurance? Please note that certain things are not covered by the Tiny Care insurance, such as:<ul><li style="font-size: 16px;">Theft of products</li><li style="font-size: 16px;">Loss of products</li><li style="font-size: 16px;">Intentionally damaged products</li><li style="font-size: 16px;">Damage, loss, or theft of products while on vacation</li></ul>For theft or loss of products, your own liability insurance can usually cover this. Please consult your insurance company regarding the coverage of these costs.If something happens to the products during your vacation, this damage or loss is covered by your travel insurance.In all of the above cases, please always contact our customer service immediately to report theft, loss, or damage.

Can I insure products?

Please contact our customer service by sending an email to klantenservice@tinylibrary.nl within 24 hours to report the damage. We will provide you with a new car seat and an invoice so that you can claim the damage from your car insurance.

Please contact our customer service by sending an email to <a href="mailto:klantenservice@tinylibrary.nl">klantenservice@tinylibrary.nl</a>&#xA0;within 24 hours to report the damage. We will provide you with a new car seat and an invoice so that you can claim the damage from your car insurance.

What happens if I have gotten into an accident with the carseat?

Tiny Library

I have a question regarding damage and/or insurance

Damage & Insurance

When should I place an order?

How do I get a subscription?

When does my subscription start?

What is the minimum/maximum subscription period?

What happens when the minimal subscription period has expired?

Can I exchange a product?

How can I stop my subscription?

Subscription

When can I make use of my right of withdrawal?

Can I cancel my order?

Is it possible that my ordered product is not in stock?

Order

When will my order be delivered?

How are products delivered?

Can I pick-up my order?

Do I have to keep the box that my product was delivered in?

What are the shipping costs?

Delivery

How do I pay for my subscription?

What are the payment options?

What if the monthly invoice was unsuccessful

Changing payment method

I have trouble paying

Paying

How can I make a return?

Can I return multiple items?

Where can I find my ordernumber?

Do I have to clean the product before returning?

Incomplete return

Returning

Quality of our products

In which condition are the products?

Are the products safe?

How are the products cleaned and inspected?

How can I rent a stroller?

Can i buy the products at the end of my subscription?

Is renting cheaper than buying second-hand?

Can I also rent for holidays?

Duo stoller: from carrycot to seat

I am expecting a twin, do you have a twin-discount?

Are the products sustainable?

How are products selected?

Products

When should I place my order for a birthing pool?

When will I receive my order?

How do I return the birthing pool?

What happens if I cancel my order?

I rented a bath but unfortunately I did not give birth in it

Right of withdrawal regarding the birthing pool

Is the bath easy to set up?

Is a rented bath safe and hygienic?

Which countries do you ship to?

Why is the pool blue?

Why does the bath have a white bottom?

Are heating elements also used?

How do I keep the water at the right temperature?

What size bath is suitable for me?

Do you supply 1 or 2 water hoses?

Can my floor handle the weight?

Birthing pool

How expensive is the Tiny Bike subscription?

What if the bike gets damaged or broken?

How does exchanging to a bigger bike work?

What is the minimum duration of my subscription

What is the delivery time for the bikes?

What about maintenance?

Tiny Bike abonnement